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Free ADFApp Viewer not working

Hi, I downloaded the free Viewer and installed it on 2 computers, both running Windows 7,  32 bit & 64 bit, but when I try to run the Viewer I get the following error messages on both.

RADFApp has stopped working

Description:

  Stopped working

 

Problem
signature:

  Problem Event Name:                        CLR20r3

  Problem Signature 01:                       radfapp.exe

  Problem Signature 02:                       2.0.0.0

  Problem Signature 03:                       4c12a390

  Problem Signature 04:                       RADFApp

  Problem Signature 05:                       2.0.0.0

  Problem Signature 06:                       4c12a390

  Problem Signature 07:                       13

  Problem Signature 08:                       0

  Problem Signature 09:                       System.TypeInitialization

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             3081

 

Can anyone advise me how to fix the problem. Thanks in advance.

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Spatial Employee
Posts: 8
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Re: Free ADFApp Viewer not working

Hi,

Your email contained a   System.TypeInitialization error. Can you verify if the following pre-reqs are correctly installed on your machine?

 

 1. Microsoft .NET Framework 3.5 SP1
 2. Microsoft C++ Runtime Libraries 2008 SP1

 

Apart from that, I would try a couple of things.

 

1. Lower your Color depth on your computer to 16-Bit color and see if that helps.

2. There is a chance that one of the DLLS in the RadfViewer package has been blocked by Windows-7 security..This should not happen usually but its worth checking out. Un-install the RADFViewer. From Windows explorer, Right click on the original zip file and go to the General Tab and there should be an un-block button. Un-block the zip file, re-install the RADFViewer.

 

Let us know if this helped.