07-16-2011 06:01 PM
Hi, I downloaded the free Viewer and installed it on 2 computers, both running Windows 7, 32 bit & 64 bit, but when I try to run the Viewer I get the following error messages on both.
RADFApp has stopped working
Problem Event Name: CLR20r3
Problem Signature 01: radfapp.exe
Problem Signature 02: 22.214.171.124
Problem Signature 03: 4c12a390
Problem Signature 04: RADFApp
Problem Signature 05: 126.96.36.199
Problem Signature 06: 4c12a390
Problem Signature 07: 13
Problem Signature 08: 0
Problem Signature 09: System.TypeInitialization
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Can anyone advise me how to fix the problem. Thanks in advance.
07-18-2011 01:33 PM
Your email contained a System.TypeInitialization error. Can you verify if the following pre-reqs are correctly installed on your machine?
1. Microsoft .NET Framework 3.5 SP1
2. Microsoft C++ Runtime Libraries 2008 SP1
Apart from that, I would try a couple of things.
1. Lower your Color depth on your computer to 16-Bit color and see if that helps.
2. There is a chance that one of the DLLS in the RadfViewer package has been blocked by Windows-7 security..This should not happen usually but its worth checking out. Un-install the RADFViewer. From Windows explorer, Right click on the original zip file and go to the General Tab and there should be an un-block button. Un-block the zip file, re-install the RADFViewer.
Let us know if this helped.